In the
checkout process, your client is influenced
by variety of reasons. You have the change to
argue that your product (or service) is right for them. One of the
last decisions after having sought information, heard other opinions, find their
identity with the product, or remember some experiences ... Make very
important the contact with your company
and the treatment you and your company give to them.
Don’ t
forget, that Customer service should
always be excellent.
So if you
have a meeting with your client is important that you have some tips in mind.
- BE optimistic.
Your image should reflect calmly,
purchase motivation ability and good energy.
Keep good
posture, back straight, smile. If you want do an exercise that I usually do: Think
of something you like before the appointment, just need two minutes. I hear my
favorite song.
- Do not look in the eyes aggressively.
Look between 60
and 70%. And it is better if you
look between the eyes and not directly, or alternately .
It is not
advisable to look at the mouth.
- Do not prove that you are nervous. Relax!
If you get
nervous, do not touch your nose or behind the ear, or try to think back to the conversation on which you
feel good. Touching your nose is a symbol that you could be lying.
- Listen
Listen attentively to your customer, moves
your head to show that you listen, you can also smile ( not always). Answer their questions directly. It’ s better
a simple answer, that a long one and the
client does not understand anything.
- Builds a honest relation ship
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