How use Social Networking?

PARTI
I call it:the cunning curiosity. (la astuta curiosidad)

I am the first to defend the social networks to connect with the customer purchase. Also I saw how many companies are defrauding when they use it. Must of the time is because they do not understand the use. I will try to explain the principles.

Robin Dumbar Said ; We are curious because We have biggest brain. Our biggest brain  make you have greater communication capabilities. In the past, curiosity help you to survive and have more information about the environment. Today, still being the same thing.

When your client is in your facebook page, or twitter, … is looking for value information. Because, It’ s very helpful to know which store have the best price, if you have offers or you help the client to do something. That is  the reason that Companies that offer information, help families, etc,  have more followers in the social networks.

It’s also important to know how that curiosity is what makes you want to be part of the group. In fact , when people are part of a group have greater feeling of power, wealth, satisfaction, etc. Think about when,  you do not like someone and you try reject him of  the group. (I will Talk more about groups, because it is important to know about your different customers and your employees). So, When your customers want to be part of your company is an essential objective, when you are using social networks.

How to attract the curiosity of your customers?

• Do what you do for something else then sales
• Straight and honest talk
• People do not want to talk to businesses, want to talk to people.
• Your business will be a brand that will be identified.
• Take care about every client.
• Provides more than 50% of information to help your client. Not only do you focus on your deals.
• Sometimes small gestures, could help your to connect with your client.
• Read and  Interprets the words; how they write, what they said, etc. Use it to connect with your customers.
• Let they know that they are in the group.

Tips for connect with your client in a meeting

In the checkout process, your client is influenced by variety of reasons. You have the change to  argue that your product (or service) is right for them. One of the last decisions after having sought information, heard other opinions, find their identity with the product, or remember some experiences ... Make very important  the contact with your company and the treatment you and your company give to them.

Don’ t forget, that Customer service should always be excellent.

So if you have a meeting with your client is important that you have some tips in mind.

•  BE optimistic.

Your image should reflect calmly, purchase motivation ability and good energy.

Keep good posture, back straight, smile. If you want do an exercise that I usually do: Think of something you like before the appointment, just need two minutes. I hear my favorite song.

• Do not look in the eyes aggressively. 

Look between 60 and 70%. And it is better if you look between the eyes and not directly, or alternately .

It is not advisable to look at the mouth.

•  Do not prove that you are nervous. Relax!

If you get nervous, do not touch your nose or behind the ear, or try to think back to the conversation on which you feel good. Touching your nose is a symbol that you could be lying.

•  Listen

Listen attentively to your customer, moves your head to show that you listen, you can also smile ( not always).  Answer their questions directly. It’ s better a simple answer,  that a long one and the client does not understand anything.

•  Builds a honest relation ship

Be honest, honesty guarantees a long-term connection with your client. Also, do not underestimate your client. Today customers are looking for information before buying. 

Watch the video about it>> here
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