martes, 25 de junio de 2013

Tips for connect with your client in a meeting


In the checkout process, your client is influenced by variety of reasons. You have the change to  argue that your product (or service) is right for them. One of the last decisions after having sought information, heard other opinions, find their identity with the product, or remember some experiences ... Make very important  the contact with your company and the treatment you and your company give to them.
Don’ t forget, that Customer service should always be excellent.
So if you have a meeting with your client is important that you have some tips in mind.

  •  BE optimistic.

Your image should reflect calmly, purchase motivation ability and good energy.
Keep good posture, back straight, smile. If you want do an exercise that I usually do: Think of something you like before the appointment, just need two minutes. I hear my favorite song.

  • Do not look in the eyes aggressively. 

Look between 60 and 70%. And it is better if you look between the eyes and not directly, or alternately .
It is not advisable to look at the mouth.

  •  Do not prove that you are nervous. Relax!

If you get nervous, do not touch your nose or behind the ear, or try to think back to the conversation on which you feel good. Touching your nose is a symbol that you could be lying.
  •  Listen

Listen attentively to your customer, moves your head to show that you listen, you can also smile ( not always).  Answer their questions directly. It’ s better a simple answer,  that a long one and the client does not understand anything.
  •  Builds a honest relation ship

Be honest, honesty guarantees a long-term connection with your client. Also, do not underestimate your client. Today customers are looking for information before buying. 

Watch the video about it>> here
To know how undertand more man mind (advice for finance companies, car .. )>> here 

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